EXCHANGES

If you would like an article in a different size, you may place a request for a new size when you return the item. In order to do so, please specify on the Return Form which article you wish to exchange and the desired size. You can get the Return Form at the bottom of this page.

If the required size is not available, we will refund the article in question within 14 working days.

Should you prefer to exchange your article for another model or color, you will need to return the article and fulfill a new order.

The customer may cancel their order on the Metro Kids Company website no later than 14 working days from the original date of request (for customers within the European Union). The customer will choose and pay for a transportation service in order to return the articles, and will receive a refund of their purchase within 14 working days through the same payment method used in the original order.

Metro Kids Company will not refund any return shipping fees.

Underwear articles cannot be exchanged or returned.

RETURNS

When carrying out exchanges or returns, you have to know that:

In order to fulfill the return, it is imperative to fill out the Return Form and include it in your package. Unable to find it? Access "Return Policy" under the "Buying Guide" section of this website, click on Return Form and print out the form.

  • The returned articles are required to be in the exact same conditions as upon being received by the customer.
  • For hygiene reasons, underwear articles cannot be exchanged or returned.
  • As soon as we receive your returned articles, we will check their condition and fulfill the necessary exchanges or refunds within a maximum of 14 working days.

Please bear in mind that, when it comes to returns by post, Metro Kids Company will not accept packages sent by payment on delivery. Moreover, shipping fees will not be refunded.

REFUNDS

Refunds will take place between 3 and 14 working days within the date of arrival of your articles to our warehouse. As soon as the conditions of the articles have been checked, we will send you a confirmation e-mail. Please remember that the refund will be fulfilled through the same payment method as the one utilized on your original order.

Click Below to download your Return Form

Click here to get the English version

Click here for the Portuguese version